please direct all inquiries via email
click here to email us: firstname.lastname@example.org
please include item number and item description on email inquiries
business day hold
money orders/cashier checks: shipped next business day
visa & mastercard: thru paypal (shipped immediately after approval)
ship to anywhere in the united states only.
no questions asked refund(minus shipping & insurance and any percentage fees incurred by using credit cards or Paypal (typically 4%)). please take note: we will NOT refund shipping and insurance because it is a consumable, i.e. non recoverable expense of shipping. we will refund shipping only if we grossly misrepresent the identity or condition of a piece.
must notify bauerboys.com within (3) days
after receipt of delivery
either by email or phone that an item(s) will be returned and return item(s) within 30 days in same condition in which
it was sent. we reserve the right to not honor returns which do not meet the above requirements.
the date of delivery is established by the UPS tracking number.
reimbursement for lost or damaged items will occur after settlement of claim with carrier.
no aftermarket damage. could have typical factory imperfections such as glazing pores or underglaze dents.
please inquire if small factory imperfections bother you.
no chips, cracks or hairlines and no obvious damage but there may be one or two very minor glaze flakes (not into clay, not a chip) or perhaps no flakes but just a little visible wear. visually a beautiful piece with only a minor aftermarket blemish.
a small chip/nick or two or perhaps just some obvious wear.
a small chip or two plus some additional wear.
all items subject to prior sale.
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